Deleting a “Durak Online” account (App Store)
Delete right away in the app
Open Settings → Account → Delete account, read the warning and confirm the deletion. This is the fastest way: the request is signed by the current game session.
Request deletion without access to the app
Write to us with the subject “Account deletion — Durak Online (App Store)” and give the public tag of the profile. Do not send the installation key, auth token, store password, passport or payment details. We may ask for a safe confirmation sufficient to protect someone else’s account from deletion.
What is deleted
The active profile, sessions and links, game progress and statistics, virtual balances, rewards, cosmetic items, the user’s nickname/avatar, support requests and their attachments, and the current records that the initial notice was shown. The server also deletes the linked RevenueCat Customer profile. Deletion from the app happens right after the request is successfully verified; a manual request without access to the app may take up to 30 days.
What may be kept
Payment identifiers needed for refunds, accounting and protection against double crediting are unlinked from the game profile. Other data is kept only when the law or the investigation of a specific incident requires it.
Subscription and restoring purchases
If a subscription is active, deleting the game account does not cancel it: the subscription must be cancelled through the App Store. After a new game profile is created, an active subscription and restorable purchases can be linked with the “Restore purchases” button. Coin packs that were already spent are not restored.